Action News helps man get money for old telephone

Las Vegas, NV — Everyone desires the newest smartphone on the market place, and wireless companies are often providing unique upgrades.

But when a single nearby man didn’t get what he was promised, he reached out to Make contact with 13’s Contact For Action volunteers for aid.

“If I’m not obtaining $ 200. I want my phone back,” said Gordon Smith.

He said he wanted out of a current deal. It was just final month, when his wireless carrier offered him a couple hundred bucks for his old iPhone 4.

“My phone is in perfect situation because I take care of my stuff,” mentioned Gordon.

So he purchased a new iPhone six, and as portion of the deal, mailed in his old phone. That is when he learned, they had been only prepared to give him $ 55. Gordon asked for his old telephone back, but was told they could not do that.

“How can you take somebody’s stuff, promise them a specific amount of cash, take it and then, ‘Oh no, we can’t give it back to you,'” mentioned Gordon.

He named his carrier a couple times trying to get some answers. When that did not operate, he picked up the phone and reached out to Contact 13’s Get in touch with For Action. Our volunteers created a contact, and a day later, Gordon heard from his carrier.

“He says, ‘Umm, I’ll inform you what we’re going to do, we’re going to give you $ 145. It will be on your bill at the finish of the month. It will be a credit,'” stated Gordon.

But there’s a lot more. He also heard back from the actual company, who now owned his old telephone, and they also wanted to make factors proper.

“The CEO, extremely good, she says, ‘Gordon, sorry. I apologize for everything you are going by way of. Inform you what, we’re going to give you $ 200,'” mentioned Gordon.

He stated he got that $ 200, and is waiting for the credit on his wireless account. In the end, he’s thrilled with the final results and said he won’t hesitate to call Speak to 13 in the future.

“I was type of surprised how rapidly I got benefits like that, like so quick,” stated Gordon.

Here’s the Speak to 13 bottom line: When any organization gives you a specific deal, often get it in writing, otherwise there is no guarantees. When client service is not any support, do not be afraid to ask for a supervisor.

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